Assistly provides businesses with an affordable customer service solution. The application helps users manage their customers effectively. Users can view individual customer interactions and gather numerous support opportunities through various webs resources. The user can also access customer histories that include data from their corporate database. Assistly includes collaboration tools so multiple people can work on customer support issues. Assistly takes customer inquiries and opportunities and sorts them so they go to the right people in the user’s company. Bulk management tools allow the user to respond, assign and resolve multiple issues all at once. Additional features include Quickcodes, task sequences and a flexible billing system that works with the user’s budget.
Assistly was founded in 2009 by Jeremy Suriel, Alex Bard, Gary Benitt and Brad Birnbaum. The company currently maintains a world headquarters in San Francisco, California as well as a second office in Commack, New York. Assistly provides a number of helpful customer service resources for its users that have helped make it a preferred choice. The current Assistly team includes Chief Architect Suriel, CEO Bard, CTO Birnbaum and CFO Benitt as well as Vice President of Product Chris Abad, Senior Vice President of Marketing Matthew Trifiro, Board Advisor Mark Cuban and Advisor Kenny Van Zant. In the beginning of 2011, the company raised $3 million from Bullpen Capital, Index Ventures, Kenny Van Zant, True Ventures and Social Leverage. In September 2011, Assistly was acquired by Salesforce for $50 million. Assistly.com was rebranded as Desk.com in January 2012.
Assistly offers businesses a healthy balance of good customer service and price. The application provides a number of helpful features that allow companies to streamline their customer service efforts and even pick up on discussions about the service they offer. The application can save a great deal of time and energy while opening up new opportunities to impress customers that the company might not have had otherwise. Assistly also provides a simple, manageable billing system so even a small company can afford to use it without putting strain on their budget.
Assistly invites user with a modern black and purple color scheme. The site also contains color icons and hints of green through its rounded buttons. The various colors and clean design create an original yet professional setting for users to learn about and utilize the application. The actual application organizes each request into tickets that include all the details the user needs to respond to or fix customer issues.
A new user can try Assistly by clicking on the green “Try Assistly Free for 30 Days” button found near the left hand side of the homepage (the button appears on each new panel that scrolls by). The registration form appears along the right hand side and asks the user for a name, email address, phone number, password, desired Assistly URL and support staff size.
Users are given three budget-friendly membership options to choose from. The first is the Standard membership which is intended for small businesses. This plan costs approximately $40 per agent, per month and includes email support, 20 hours of whole company support per month, up to two email accounts, two Twitter accounts, real time chat, case management tools, case filters, macros, external system integration, reporting features, supervisor reporting, domain mapping, custom HTML and CSS, and an SSL secure customer portal that includes FAQs and community Q&A. The Professional membership is intended for growing businesses and costs around $70 per agent, per month. This plan upgrades to include 8 to 5 phone support, five email accounts and five Twitter accounts. The Enterprise account is intended for larger businesses and costs around $100 per agent per month. This plan includes 24 hour support, 10 email accounts and 10 Twitter accounts.
Assistly is a helpful application for businesses who want to effectively manage customer support issues. The application includes many features as well as three diverse pricing plans intended for various business sizes.